Postage & Delivery
UK orders over £75 are posted free of charge. Postage for UK orders under this amount is a flat rate of £3.95. This includes to the Channel Islands and Highlands & Islands of Scotland. Faster delivery options are available at checkout.
We also ship to Europe, USA, Canada, Australia and New Zealand using Royal Mail's International tracked service. The maximum order value for overseas orders is £75. Our overseas rates are applied at checkout and do not include the tax and customs duties payable in your country. If you are buying from overseas, please ensure that you know how much tax and duty you will be required to pay prior to placing your order, as your order will be delivered duty unpaid. Alternatively, if you are located outside the UK, you can also purchase from our eBay store and use the Global Shipping Programme.
We aim to dispatch orders next working day, although at peak times, i.e. in the run up to Christmas and during British summertime, it may take us a day or two longer. We are a small business and do not use a fulfilment facility. Each order is picked and packed personally by Kirstie!
We generally use Royal Mail 2nd class postage for the majority of our parcels, which takes 3 to 5 days to arrive from dispatch. Sometimes we may use a tracked courier service for larger / heavy items, which can take up to 5 days to arrive from dispatch.
Faster delivery options are available at checkout. If you require a Guaranteed Next Day delivery service, please contact us by email at email@example.com and we will advise if this is possible and of any additional cost involved.
Please don't be surprised if the packaging in which your order arrives looks recycled / re-used - it most likely is! We hope you will also re-use or recycle it.
NON-RECEIPT OF PARCELS
In the highly unlikely event that you have not received your order after 14 working days, please email us or use the Contact Us page and we will investigate.