Postage & Delivery
UK orders over £50 are posted free of charge. Postage for UK orders under this amount is a flat rate of £3.95. This includes to the Channel Islands and Highlands & Islands of Scotland.
We will ship overseas. Our overseas rates are applied at the checkout. Alternatively, if you are located outside the UK, you can also purchase from our eBay store and use the Global Shipping Programme.
We aim to dispatch orders next working day, although at peak times, i.e. in the run up to Christmas, it may take us a day or two longer.
We generally use Royal Mail 1st class postage for the majority of our parcels, which takes 1 to 2 days to arrive from dispatch. Sometimes we may use Royal 2nd class parcel postage or a tracked courier service for larger / heavy items, which can take up to 5 days to arrive from dispatch.
If you require a Guaranteed Next Day delivery service, please contact us by email at email@example.com and we will advise if this is possible and of any additional cost involved.
Please don't be surprised if the packaging in which your order arrives looks recycled / re-used - it most likely is! We hope you will also re-use or recycle it.
NON-RECEIPT OF PARCELS
In the highly unlikely event that you have not received your order after 7 working days, please contact us by email at firstname.lastname@example.org and we will investigate.